Community health workers and promotores (CHW/Ps) are increasingly playing an integral role in the health care system to support patients with complex health and social needs. From helping patients navigate the complicated health care system, to accompanying them to visits with providers, CHW/Ps’ flexible role and deep connection with the communities they serve make them a valuable workforce. With support from the California Health Care Foundation, the Center for Health Care Strategies is examining the critical value that CHW/Ps bring to the health care system and identifying new opportunities to maximize the use of this workforce.
This blog post highlights how health care organizations in California and other states are deploying and funding CHW/Ps. It outlines key lessons to support this non-traditional health care workforce, including: (1) identifying sustainable funding; (2) leveraging existing programs; (3) providing a career path; and (4) managing workloads.